CMG HELP CENTER

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Getting Started
General
Accounts
Elite Membership
Finance
Tickets + Support
Ladders
Challenges
Tournaments
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What Is CMG

Checkmate Gaming (CMG) is an online Esports platform that enables users to compete in their favorite video game titles for real cash prizes. Our services are available on all major consoles and available for users in the United States, Canada, Mexico and Europe.

Players registering for the site agree to be 18 or older upon sign up.
 

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Challenges, Tournaments and Ladders

Challenges

Challenges are similar to ladders, with the main difference being the stakes that are involved. When posting a challenge, you will need to enter the cash entry fee per player. When accepting a match, you will see the cash entry fee per player. 

The winning members of each team will win back their entry fee and their opponents entry fee. Members will be charged a small service fee, with Elite members receiving reduced fees. Elite memberships can be purchased from the shop.

Tournaments

Tournaments have scheduled start times and are played in a bracket format. The loser from each match will be knocked out of the tournament and the winner will advance to the next round until a 1st place winner is determined. 

Once the tournament start time has been reached, the bracket will be generated and teams will be randomly matched against one another. Each team will be randomly assigned a seed which will be displayed on the tournament's bracket page. Seeds are used to determine what team will host each match/map. The seed closest to zero is designated as the first host.

Please Note: Tournaments require a minimum of (2) teams. For non-guaranteed tournaments, the final tournament prize is determined by the number of eligible teams seeded into the tournament upon the tournament start.
 

Ladders

Ladders are 100% free to play and are a great way to earn experience points (XP). XP is what determines each users’ rank on CMG. When you win matches, you earn XP and when you lose matches, you lose XP. 

Most games have 3 ladders: Solos, Duos and Squads. Solos is singles, Duos is doubles and Squads is three or more.

To schedule a match you can either accept a match that’s posted on the match finder or post a match to the match finder for another CMG member to accept. Once you have a scheduled match, you can find your match details by viewing your team page or by visiting the My Matches page. Each team has 10 minutes from the scheduled match start time to invite/join their opponent.
 

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How To Sign Up

Registration is a simple and easy process that is 100% free for anyone wanting to compete in ladder, tournament, and challenge competitions. Simply click the “Join Free” button located in the top right corner and you will be guided through the process. 

A verification email is sent after creating an account. Please check your Spam/Junk and ALL mail folders for this email.
 

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How To Add Players To A Team
  • Each Duo and Squad team page has a manage roster button that will enable you to invite members to your team. You cannot invite members to a Solos team.
  • To get to your team page, click “My Teams” in the right-hand menu and select your team. 
  • Creating a team directly on a tournament, ladder or challenge will allow you to invite a teammate by their username.
  • Players can be removed from your team management page.
  • Rosters cannot be changed or substituted after a tournament has started or a match has been scheduled. Please ensure your players are correct when enrolling, posting, or accepting a match.
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How To Accept Team Invites
  • To join a team, you must receive a team invite. When you receive an invite, navigate to your team invites page. From there you can accept or deny any team invites.
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Looking For Teammates
  • To find teammates, simply start chatting in the dedicated “Find Challenges & Teammates” chat.
     
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Leaderboards and Top Weekly
  • Each season, the top 32 teams from the ladder leaderboard compete in a playoff tournament for prizes and credits
  • Each week, the top 3 players that earned the most XP during the previous week are given credits to join paid entry tournaments
     
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My Matches
  • In order to find your matches, click on the chat icon in the right corner of the website and select “My Matches.”
  • You will be able to see several tabs to click through depending on the types of matches you have.
  • Your Match Details Page can be found from your team’s page under Matches. 
     
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No Shows and Torching
  • The no show period for live support matches starts 15 minutes after the match start time. After 15 minutes, contact an Admin through your Match Live Support using either the “No Show” or “Request an Admin” buttons. 
  • For ticket matches, if you’re opponent has not shown up or is not appearing, please record their absence (with timestamps) starting five minutes after your reported start time through ten minutes after your reported start time.
    • For example, if your match was reported to start at 10pm, you would record from 10:05 - 10:10
  • If your opponent is not adding, joining, inviting, or starting, they can be considered a No Show.
     

Please Note: For best of 3 matches, you'll also need to record an additional video from, for example, 10:10-10:15 that confirms your win for the second map in addition to the first.

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Match Fees and Live Support Fees

Match fees depend on your Elite membership:

  • Regular Members - 7.5%
  • Elite Members - 3.75%

Live Support fees are as follows:

  • Live Support fee for matches  ≤$1.99
    • 5%
  • Live Support fee for matches >$1.99
    • 2.5%

*All fees taken are from the matches prize pool, not individual entry.

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Prizes and Earnings
  • To claim a prize or see your earnings, visit your CMG Bank by clicking either “Prize Claims” or “My Bank,” both of which can be accessed by clicking your profile picture in the right corner. 
     
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Notifications
  • Notifications can be turned on or off by navigating to the Account Settings page and selecting “Notifications” under the “Alerts” section. You can customize how you receive notifications through email, web browsers and the app.  
     
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Region Restrictions
  • Due to state laws and restrictions, players who reside in Arizona or Connecticut are not eligible to register or login and cannot receive and/or claim any prizes from CheckMate Gaming. Members are also not allowed to register or login while being on a VPN. 
  • If you’re blocked and not located in a restricted or unsupported region, please reach out to live support and they’ll do their best to assist you. 

Note: CMG is accessible to players residing in the United States, Canada, Mexico and Europe. The list of countries and locations CMG does not operate in includes, but is not limited to:

Australia, China, Japan, thailand, India, Malaysia, Singapore, Taiwan, Hong Kong, Philippines, Vietnam, Russia, South Africa, Kazakhstan, Iran, Syria, Ukraine, Bahrain, Lebanon, Oman, Iraq, Turkey, Georgia, Azerbaijan, Zambia, Zimbabwe, Palestine, Slovakia, Serbia, Iceland, Moldova, Angola, Seychelles, Bosnia and Herzgovnia, Kyrgyzstan, Libya, Armenia, Argentina, British Birgin Islands, Yemen, Reuninion, Guadeloupe, Martinique, Guyana, American Samoa, Northern Mariana Islands, Guam, Dominican Republic, Venezuela, New Zealand, Bangladesh, Pakistan, Indonesia, Papua New Guinea, Chile, Colombia, Macao, Sri Lanka, Ecuador, Cayman Islands, Uruguay, Egypt, Bahamas, Saint Lucia, Dominica, Nepal, Cambodia, Tokelau, Maldives, Afghanistan, New Caledonia, Fiji, Mongolia, Wallis and Futuna, Albania, Uzbekistan, Saint Barthelemy, Montenegro, Congo, Tajikistan, Brazil

 

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Cannot Post or Accept Matches

If you are unable to post or accept matches, please check for the following:

  •         Missing Gamertag/ID
  •         Unreported Matches
  •         Unresolved Disputes
  •         Challenger Mode Activation
  •         Missing or Ineligible Teammates
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Crossplay

Specific game titles allow cross-platform play. PC players may participate in cross-console challenge matches by selecting “PC-Players: Allowed” when posting for a challenge match. PC players cannot enroll or participate in cross-console tournaments for Modern Warfare and MW: Warzone unless specified in the tournament title.

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CMG Shop

The CMG Shop offers several packages to purchase as well as Elite membership.

  • Credits are used to enroll in paid entry tournaments.
  • Stat Resets can reset your profile win/loss for all games or select games.
  • The Double XP package increases the amount of account XP earned from winning matches.
  • Change Username can be used to change your CMG account username.
  • Trophy Reset(s) can be used to reset silver or bronze trophies.

All items, excluding credits, purchased from the CMG Shop can be activated from your Purchased Items page located in the right menu.
 

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How to Change Site Language

From desktop view:

  • Click the flag icon in the upper right of the page and select your desired language’s corresponding flag.

From mobile view:

  • Select the left-hand menu icon and select your desired language’s corresponding flag.
     
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CMG Chat App

CMG Chat offers a match chat application, available for free on the GooglePlay and App Store.
This mobile app allows you to receive match notifications, easily communicate with your opponent, and request live support. 
 

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What Are Trophies

Trophies are earned whenever you win a tournament on CMG. A trophy is also a great decoration for your profile page. The more trophies you have, the cooler your profile page looks.

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Image Size and Dimensions

The team image size is 50kb and the ideal dimensions are 80*80

The team image size is 50kb and the ideal dimensions are 250*250

The avatar image size is 20kb and the ideal dimensions are 250*250

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How To Add Funds
  • Open the navigation panel by clicking your profile picture in the upper-right corner of the screen and select the +Add Cash button.
  • Follow the onscreen navigation.
  • You can also go to the “My Bank” page and click the “Add Funds” button and fill in the amount you want to add to your account.
     
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How To Purchase Credits and Packages
  • Navigate to the left navigation menu and select “Shop”.
  • Once on the CMG Store page, you will have multiple packages of credits to select from.
  • Credits can be purchased with your CMG cash balance or you can use your PayPal account to purchase credit packages directly through the store.
  • PayPal guest allows users to make purchases/deposits with a debt/credit card. 

 
*CMG Credits and Packages offered in the store are non-refundable once purchased. Prices may change or vary per product, the Store page will always have the correct and updated pricing for each package.
 

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How To Edit Account Info and Gamertags
  • To edit your account info and update or add gamertags and IDs, go to the “Account Settings” page. 
  • Under the Preference tab you can change your email, username, password, time zone and enable 2FA.
  • Under the Gamertag/ID  and Social Media tabs, you can update all your social media handles, as well as your gamertags and IDs.
  • If you have forgotten your password and cannot sign in, you can select Forgot Password on your log-in screen to receive a reset password email.

PSN, Xbox, Epic, Riot, Battlenet, Activision IDs: Can all be added through your Account Settings page.

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How To Withdraw Money
  • Click on your profile picture in the upper-right corner and select “My Bank.”
  • Once there, click on Withdraw.
  • From this page you will be able to withdraw earnings.
  • Please note that there is a $5.00 minimum on all withdrawals.

*Please ensure that the provided PayPal email is correct and verified. Money cannot be sent to unverified accounts. Once submitted, the PayPal email cannot be changed. Members can only withdraw to a PayPal they used to make a purchase/deposit with. The fee for each withdrawal is 2.9% plus $0.30 USD from the amount you are withdrawing.
 

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Banned and Disabled Accounts
  • If you are currently banned or the account is disabled, please reach out to twitter.com/CMGAccounts on Twitter or email banned@checkmategaming.com to handle your ban or disabled account issues.
    • For financial bans, please email finance@checkmategaming.com 
  • Live Support does not handle any issues with accounts that are banned or disabled and cannot make account unbanned.
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What Is Two-Factor Authentication (2FA)
  • 2FA is an extra layer of security that requires you to enter a randomly generated code from your phone along with your password. We have added this measure onto CMG to help you protect your account further.
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How To Add 2FA To Your Account

2FA can be added to your account for extra security.

  • Check out this CMG article for more information on adding 2FA to your account. 
  • If you are having issues with your 2FA, please visit Live Support at the bottom of this screen for assistance.
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Not Receiving CMG Emails
  • If you’re trying to receive an activation, confirmation or 2FA email from CMG and cannot find it, first check your spam folder. If it is not there, reach out to Live Support and we’ll be able to help you. 
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Skill Rank and Level System - Novice, Amateur and Expert
  • CMG members are assigned a skill level of Novice, Amateur or Expert. Your skill level is based on a multitude of factors such as win percentage, amount of games played, earnings and more. This system was designed to help match members of similar skill against one another. Live Support CANNOT change your ranking as it is all handled by an algorithm.  

*Members are NOT allowed to have more than one CMG account. Members that are found to have created a second account will be banned and their additional account will be permanently disabled.

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Inactivity Fees
  • An inactive user account is any account in which the user has not logged in for one hundred eighty (180) consecutive days.
  • A monthly inactive account fee may be collected by debiting any funds or credits that you have on deposit with CMG. 
  • The inactive account fee is $1.99 per calendar month or, if applicable, part of a month.
  • If no funds are in the account, CMG may instead collect any credits. The inactive account fee is 2 credits per calendar month or, if applicable, part of a month.
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What Is an Elite Membership
  • CMG Elite membership comes with many perks, including:
  • Free Access to ELITE tournaments with huge cash prizes
  • High-priority tickets
  • Expedited withdraws
  • Instant team switch eligibility
  • 50% off support fees for ticket challenge matches
  • (3) 24-hour Double XPs*
  • (1) Stat Reset*
  • And more

*This is for your first purchase of Elite only.
 

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How To Purchase an Elite Membership
  • You can purchase an Elite Membership from the CMG Store. Once you’re on the page, select the Elite Membership package you would like to purchase.

*Recurring Memberships are non-refundable when they are renewed. If you want to cancel the renewal you can do so by going to your purchased items page and clicking cancel on your Elite to remove the automatic renewal. If the full funds are not available, the available funds will be used to renew for a partial renewal.
 

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How to Cancel Automatic Renewals
  • Elite Membership automatically renew at their expiration time. If you do not wish to have your Elite Membership renewed, you can cancel this at any time by going to your "Purchased Items” and selecting cancel. This will cancel your automatic renewal on your Elite membership.

*Once your Elite Membership renews, it is not refundable.

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Cannot Join An Elite tournament
  • In order to join an Elite tournament you must have purchased an Elite membership from the CMG Store
  • For Elite tournaments, ALL users on the participating team must have Elite membership
  • If you are attempting to join a tournament and all users have Elite membership and it is still saying you do not have Elite membership, try recreating the team completely as the membership may not have been triggered on the team
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How To Contact Finance
  • Contact finance via the email finance@checkmategaming.com. If you are reaching out to them, be sure it's only for actual finance issues so you can get the correct support needed. Reasons for contacting finance include:
    • Financial Bans
    • Refunds
    • Giveaway Issues
    • Account Issues Related to Money
  • When contacting finance, please provide your username and PayPay email. This will make support faster for the issue you may be having.
  • When contacting finance or any CMG email, please be sure to include your CMG username and any other relevant information as well.
  • The finance team tries to respond to all emails within 24-72 hours. If you do not hear anything from them after 72 hours, please feel free to reach out again for an update on the matter.
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How Long do Withdrawals Take
  • Quick Withdraws - Approximately 2 hours
  • Elite Member Withdraws -  24-48 hours 
  • Non-Elite Withdraws - 48-96 hours

*Live Support doesn't handle withdraws, please do not contact Live Support about this as they do not handle any of the process.
**If you're having trouble with a withdraw, head to your bank page and find the transaction in question. If it was denied, you can hover over the "i" and you will see more details as to why. The most common reasons are needing more proof and your account being banned or disabled. 

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Refunds
  • For refunds regarding store purchased items, contact Live Support
  • For all other refunds, please email our finance team at finance@checkmategaming.com and provide them with your username and PayPal email. Refunds are not guaranteed.
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Financial Bans
  • If you have been banned by finance, your ban will say why you have been banned. These bans may include:
    • Fraudulent or illegitimate challenges
    • Money Transferring
    • PayPal Disputes
  • If you are banned by finance, you need to email finance@checkmategaming.com and handle your ban through them. Do not contact Live Support or anyone else as they cannot assist you with financial bans. Please allow them 24-72 hours to respond. If you don't hear a response in that timeframe, please email them back for an update.
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Transferring and Sending Credits
  • To transfer or send credits to another user, navigate to your bank page and click the "Send credits" button.
  • Then simply input the username of the person and the amount of credits you want to transfer.

There is a 10 credit limit per day on transfers

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Canceling Withdraw
  • To cancel a withdrawal request, navigate to your Bank page and click the "Withdrawals" tab
  • Inside you will see a history of all past and current withdrawals. If pending, you can click the “X” button beside the request to cancel the withdrawal
  • If your withdrawal is denied, you can see why by clicking the “i” icon located on the bank page next to your withdrawal
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When To Fill Out A W8/W9 Form
  • Once you have earned $600 in tournament prizes, you are required to fill out a W8 or W9 form.
  • You will be prompted with an  “Awaiting Documents” notification when claiming the prize.
  • Fill out the subsequent form with the required information so that our finance team can process your claims.
  • Provide your Full Name, location and the email in which you want to receive your W8/W9 form.
  • Once you have done this, please allow up to 72 hours for the finance team to process your information and email your forms to you. If you have not heard anything after 72 hours, reach back out to our finance email: finance@checkmategaming.com 
  • Please note: that this email comes from a service called track1099 and therefore may appear in your spam folder. 
  • If you have multiple prizes awaiting documents, you only need to fill out one set of documents and finance will process all of them for the remainder of the year, including any pending prizes. 
  • Each new calendar year requires you to fill out a new set of documents. 

*If you try to reach out to the finance team before 72 hours has passed, this will just delay your processing time and increase your waiting period, please allow time to get your forms.
 

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How To Fill Out A W8/W9 Form
  • We have made this process simple and painless. Once you have been emailed back your W8/W9 form, be sure to fill out everything that is listed and required correctly. Do not try and falsify information as this is a government form and is required by law to be filled out correctly.
  • If you are filling out a W8 form, be sure to fill out section 5 and/or 6 as due to foreign codes, it won't ask for this information to be filled in before you send it and will just delay your processing time for your prize claims.
  • Once you have filled these forms out correctly, the processing team will then process all pending prize claims into your account and you will be set for the rest of the year.

*Please use your full name as it would appear on any official documents. 
 

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Winnings Balance

Your Winnings Balance displayed on your My Bank page is a representation of how much of your account balance is considered earnings. The earnings listed in your Winnings Balance are eligible to be withdrawn. Earnings won from disputed ticket matches incur a 36-hour cool down before they are represented in your Winnings Balance.

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Connected PayPal Accounts

In compliance with the rules and regulations of PayPal, users may have only one PayPal account associated with their CMG account. After the first time you deposit on CMG using PayPal, you must wait 72 hours before the account is available in your withdraw section. If you're having trouble with your connected PayPal account, please reach out to finance@checkmategaming.com.

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What Are Tickets

You can submit a ticket to be reviewed by clicking on your icon in the upper right, then going to My Tickets. Once you have selected to create a ticket, you can select to create a Match Dispute or General ticket. Match Dispute tickets automatically link to any ticket supported matches that are in dispute. 

  • Submitting a ticket essentially means that you’ve encountered an issue and/or problematic matter which needs to be addressed or solved. Tickets can be about gameplay issues, suspected cheating, suspicious account activity, support questions, disputes, and more.
  • General tickets are not directly associated with Match Dispute tickets. Please ensure you are selecting the proper ticket category for match resolutions.

 

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How To Submit A Ticket
  • Select the “My Tickets” option in the user navigation panel
  • Click “Create New Ticket”
  • Select General or Dispute Ticket and fill out all of your information
  • You may only submit dispute tickets if your match was disputed AND you are the Team Leader
  • DO NOT submit general tickets for match disputes as this can delay the process and result in an automatic forfeiture of your dispute

*In order to create a dispute ticket, your match needs to be in dispute. Only the team leader has the option of submitting a ticket. If you are the team leader and still cannot submit a ticket, check your match as the other team may have accepted the loss due to disputing by accident. Live Support does not handle ticket related matches.
 

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How To Access Live Support
  • For Live Supported and Tournament matches, you can request an admin by clicking “No Show” or “Dispute” in your match chat. Match chats can be found by clicking on the chat icon in the upper-right corner of the screen and selecting my matches.
  • Live Support is located on the bottom of the FAQ page via the "Contact Us" button and under the chat bar on the top-right top of the website
  • If you need general assistance with website navigation or other general issues, please use the live chat and request an admin

*Live Support is offered 24/7 to handle all live supported challenge matches and tournament matches

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Accidental Disputes and Wrong Reporting
  • Tournaments & Live Supported Matches

    • If you report your match wrong or dispute on accident, you can still accept the loss if you’re the Team Leader. For other issues, the live support team can be reached through your match chat by selecting “Request an Admin.”

  • Ticket Supported Matches

    • All ticket matches reported and finalized by the users will be considered finalized. Only matches that go through the match dispute ticket system may be overturned. If your team reports the loss, the scores for that match will not be overturned.

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Server Outages, Queue Times and Maintenance
  • Game server outages, maintenance and extended queue times often happen unexpectedly in gaming. If you or an opponent experiences any of these problems, please be patient and understanding. Reach out to live support if you’re unsure if any of the delays are currently happening. 
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Incorrect Gamertags And IDs
  • Tournaments & Live Supported Matches

    • For Live Chat Supported Matches and Tournaments, simply select the No Show or Request an Admin buttons in your Match Chat and they will be able to assist you 

  • Ticket Supported Matches

    • If a user joins the match on a gamertag or ID that is not listed in the match details you must:

    • Treat the match as a No Show

    • If your team is hosting, kick the player that is not listed in the match details. If the correct gamertag or ID does not join by the no show period, you can begin the match. If the opponent refuses to play upon the match starting, they will forfeit that map. 

    • If your opponent is hosting the match and they have the incorrect gamertag or ID, refuse to play the match (if they start the game, leave immediately). Take the appropriate no show proof and submit it to the appropriate support category.

    • All issues that come up in the match must be addressed in the CMG match chat assigned.

    • The match must not be played out. If the match is played out in full, the outcome will remain. You must submit proof from the point you added them or from the lobby you were invited to. 

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Disputed Match Results
  • Tournaments & Live support matches
    • Disputed live support and tournament matches will be handled by Admins through the dedicated match chat.
  • Ticket Matches
    • For matches without live support, you must submit a ticket if you wish to dispute. 
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What To Include In Tickets
  • Valid proof to support the claims you are making 
  • Players’ gamertags or IDs from the match
  • Time-stamp evidence to validate when everything happened and to ensure the proof is accurate
  • Anything else you think might assist an Admin in making their decision
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Dispute Decisions and Ticket Escalations
  • Once a match dispute reaches a verdict, if you still disagree with the outcome, you can escalate the ticket. Escalating a ticket puts it up for a second review to ensure no wrong call was made.
  • To escalate your ticket, go to the "My Tickets" section and go to the “Closed” tab to find the ticket in question. Clicking on the ticket will give you access to an "Escalate" button.
  • Escalations are not for adding additional proof. They are for incorrect calls made by admins. No new proof will be considered in escalations. Please make sure all proof is submitted when you hit submit.
  • Elite members have unlimited free ticket escalations. For regular members the fee is $0.05 per ticket.
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Adding Additional Proof and Comments on Tickets
  • Although no additional proof is considered in escalations, you can still add comments and additional proof to your original ticket BEFORE it is reviewed for the first time. You have a short window to add additional comments and fix or add any additional proof you have. This usually needs to be done within the first hour after the ticket is submitted.
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What To Do After Submitting a Ticket
  • Please wait patiently as your ticket is being processed. Although a match is closed out by an admin, please also make sure to keep all proof saved for up to 48 Hours. 
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How Long Does A Ticket Dispute Take
  • Dispute tickets are handled in the order they are received with Elite member tickets getting handled first. Usually, tickets are processed within 24-36 hours. Some complex disputes and escalations may take longer to resolve.
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General Bannable Offenses
  • Not Reporting Match Results
  • Misreporting Matches
  • Intentional Disputing Matches
  • Submitting Any Form of Fake Proof 
  • Using Old Proof
  • Queue Sniping
  • Evading Bans
  • Ringing
  • Any form of DDosing
  • Impersonating an Admin
  • Keyboarding
  • Any form of Cheating or Hacking
  • Fake Wagering
  • Paypal Disputes
  • Evading W9
  • Torching or Stalling Tournaments
  • XP Boosting
  • Any Rule Breaking
  • Anything Deemed Inappropriate by an Admin
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Submitting Proof

Matches will require you to capture proof of wins or issues that occur in-game. Capture video proof on your console, then upload it to a public media sharing website such as Twitter or Youtube. You can then link the URL of your proof to your match’s support system.
*Be sure to include gamertags or IDs in your proof. A simple picture of just a corner of the scoreboard is not enough. A full video or gif is always preferable. 

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How To View Game Rules

Matches may run into issues including, but not limited to, lag, disconnects, sabotage, and use of restrictions. If any issues arise during your match, please refer to the rules page for proof requirements, forfeits, and restrictions inside of the match.

  • The rules page for tournaments can be found directly on the tournament page and on your Match Details page if you have a match scheduled.
  • Challenges and Ladders rules pages can be found on the match finder for that game and on your Match Details page if you have a match scheduled.

Direct Rules Page links:

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What Are Ladder Matches
  • A Ladder match (ladders) is a free-to-play system, where players can post & accept matches on the match finder and compete against one another.
  • Each time a team wins, their team and individual members earn experience points (XP).
  • Each time a team loses, the team and the individual members lose XP.
  • XP is what determines a team ranking on the ladder leaderboard and a member’s website ranking.
  • The top 32 teams from the ladder leader board are moved each season to a playoff tournament to compete for x amount.
  • In addition to competing for the chance to be entered into CMGs playoff tournament, each week the top 3 players that have earned the most XP are given credits to join paid entry tournaments.
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How to Create a Team
  • Before you can create a team, you first need to pick the game and gaming console you want to play on.
  • Then you need to choose the team type: singles, doubles or squads.
  • A team is created according to the selected team type, as the number of allowed players on your team must meet all roster requirements.
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How to Schedule a Match
  • Once you’ve created your team you can visit the “Match Finder” page where you can either create a match or accept other posted matches.
  • To create a match, click “Create Match” and fill in all relevant fields.
  • Posting a match in the Match Finder allows other teams to view the match and either accept or decline it.
  • Members can play in ladders only when the match has been accepted.
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Who Hosts a Ladder Match
  • Members will send one another a friend request to the Gamertag or ID listed and the hosting team will send an invite to your match.
  • For best of 1 ladder matches, the host is the team that has the best team rank on the leaderboard. You can find the team rank on your match details page.
  • For a best of 3 match, the top-ranked team would host map 1 and lower ranked team would host map 2. The map 3 host is whichever team has the higher round count or higher number of kills, depending on the game type. 
  • To see which team will host each map, click on “Match Details."
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How to Report Ladder Matches
  • Go to the “Match Details” page and click on “Report Match.” 
  • You’ll then be navigated to the Reporting page where you can submit your match scores and results.

*If a team reports a win and the opposing team doesn’t accept or decline the after 2 hours of the scheduled match, then the team that reported the match would receive a win.

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What are Challenges
  • Challenges are simply ladder matches where the team that posts the match decides how much CMG money per member they want to challenge for. The accepting team agrees to the posted amount and each member of the winning team will earn the posted amount.
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Are Challenges Legal
  • Yes, excluding the restricted areas listed in our Terms & Conditions, a challenge match is completely legal and is not considered online gambling as a player's skill, strategy, and technique are the only factors that determine the winner.

*Online skilled gaming is not allowed in Arizona and Connecticut

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How to Play Challenges
  • Click on the “Challenges” tab on the left navigation menu. 
  • Select the game you would like to play and click "Find Match."
  • Accepting a challenge match is the same as all other matches, except challenges will denote the amount.

*Be sure to read all rules when and any modifiers for the matches you are accepting. You can find the rules on the Matchfinder and the modifiers can be checked before you accept any matches. By accepting a match you agree to CMG's Rule Sets and the match details page modifiers.
 

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Is There a Fee for Challenge Matches
  • If you are a Non-Elite Member, then there is a 7.5% fee for any Cash-Out match that you win.
  • Elite Members get 50% off the fee at a rate of 3.75% of the pot for cash challenges
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How to Activate Challenge Mode
  • To enable Challenge Mode, you can click on the right navigation panel and select "Challenger Mode." This will allow you to be enrolled into Challenges.
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Disputed Challenge Matches
  • Challenge disputes are treated just like every other dispute, which requires players to upload and enter proof for the disputed claim.

*Disputing a challenge match without legitimate proof can result in strict penalties and the risk of getting banned.
 

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How to Create or Accept a Challenge Match
  • On the “Challenge” page, select the game you want to join and the platform you play on.
  • Click "Find Match" and then create your team for this ladder.
  • Once you have your team you can either accept an already posted match or create your own match by clicking "Create a Match" button.
  • If your match is not accepted you can extend your posted match by 10 minutes.
  • If the time expires for the match. you are then refunded so you can post or accept another match.
  • Match postings can be canceled directly from the match finder or by visiting your team page.
  • You can send a direct challenge or rechall to a team from their team page.
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How Long Does it Take to Receive Funds
  • If one team refuses to report results, the winning team will receive the win 2 hours after their report is entered.
  • If both teams report the same outcome, the funds will be added to your CMG cash balance instantly.
  • If teams report opposing outcomes, the match will become disputed, in which case you'll need to go through a your match supported type to resolve the match outcome.
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Do you Need to Claim Winnings
  • No, when you are given a win for a challenge match, the winning amount will automatically go in your CMG bank balance. If you want to withdraw that money, simply go to your bank and select the withdrawal option.
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Can You Pay For Another Player In A Challenge Match
  • No, players cannot pay for team members or send them funds. All players must have money on their account before they can accept or post a challenge match. Money transfer is not permissible on the website.
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What is a Live Supported Challenge Match
  • With our Challenges, you can choose to make matches Live Supported.
  • Live Support is like an insurance policy for your match and is only charged a small percentage of the winning pot.
  • If you have any match related issues, you would then be able to utilize our Live Support admins for your match.
  • In Live Supported matches, our admins are able to intervene and assist with the match as needed.
  • If you need to know what to do with your match, you can open up any tournament on CMG for your game and game type and read our rules.
  • We suggest you select Live Support for all of your matches
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Disputed Match Outcomes
  • Once a match is disputed, if you submit a ticket and get an unfavorable outcome, you can escalate the ticket so it goes up for a second review to ensure no wrong calls were made.
  • To escalate your ticket, go to the "My Tickets" section and select the closed tab to find the ticket in question. When the ticket is opened, an "Escalate" button will appear at the bottom of the comments section.

*Tickets can only be escalated once and you have only 24 hours from the time a ticket is finalized to escalate it.
 

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Direct Challenge Another Player or Team

In order to directly challenge someone, the first thing you'll need is a link to their team. You can either search for the team via our search function or have the person(s) provide you with the direct link.

From there, all you need to do is click the "Challenge" button on their team page and follow the steps on screen. 

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How to Join a Tournament
  • You can register for a tournament by selecting one from the front page of CMG or by opening the left navigation panel and selecting tournaments.
  • Select your console and the game you are looking to play.
  • Next you'll be given a full list of upcoming tournaments in order of their start times. You may also filter to include only GTDs, frees and more.
  • Click “View” on the tournament you would like to register for. If there is not an Enroll Now option on the tournament page, then the tournament is not yet open for registration.
  • After your team is created you must send team invites unless it is a 1vs1 tournament. After your teammates accept the team invite, you must revisit the tournament and click join again.
  • From there you will have the option to create a new team or select your already created team. If you select your already created team, it will allow you to select the members you wish to compete with.
  • Here you have the option to pay your teammates entry fee or for each person to pay their own individual entry fee. The credit cost listed on the tournament is per player. Once you have made your selection, your team has officially joined the tournament.
  • There are no roster substitutions/changes once the tournament has begun. Please ensure you are enrolling with the correct player line up prior to joining the tournament.
  • Teams choosing to leave tournaments may do so by clicking the Leave Tournament button located on the tournament page.
     
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What Are The Tournament Rules
  • Tournament rules vary depending on a number of factors including game, mode, format and more.
  • You can find specific tournament rules on the tournaments page under the rules tab.
  • If you have any additional questions on your tournaments rules, please visit our Live Support so our trained admins can assist you.

*By joining and playing in tournaments on CMG, you agree that you have read and understood all of our rules listed or have reached out to an admin on Live Support for clarification or additional assistance.
 

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How to Find My Match
  • Once a tournament has started you will be assigned a seed and placed in the bracket.
  • If an odd number of teams join, you might be given a bye into the next round.
  • If you have a scheduled match, you can find this on the bracket page between the two teams' names or from the "My Matches" page in the right hand panel.
  • On your match details page, you can see the team you are playing against, your opponents Gamertags or IDs, maps needed to play and any other important details for your match.
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How to Report Your Match
  • Once you have completed your match, you will be able to report the match outcome as a win or loss.
  • To report your match, the team leader must go to your “Match Details” page, from your team page, and report the matches outcome.
  • If both teams agree with the match score, the winning team will be advanced in the bracket.
  • If the teams disagree on the match outcome, the match will become disputed and must be resolved via Live Support.  

*Any player or teams found to be disputing matches on purpose can result in bans or other actions taken on the accounts. Only dispute a match if you have a valid reason to do so.

 

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Winning Tournaments and Claiming Prizes
  • After winning a tournament, allow up to 15 minutes from the match being awarded for your prize claim to show up on your account. To claim your prize:
  • Go to the right-hand user menu and select “My Bank” or "Prize Claims."
  • Here you have the option to pick cash or credits as your prize (the credits option is an added 20% of the cash selection).
  • Once claimed, the cash or credits will be automatically added to your CMG balance.

*Once a prize claim is accepted, the prize cannot be reversed. Be sure you claim the prize in the correct CMG Cash or Credits form that you would like to receive them in.
 

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How Do I Know When My Next Match Is Ready
  • Your match and scheduled start time can be found on the tournaments’s bracket page.
  • You will also receive a notification on the website and the CMG app when your next match is ready.
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Why am I Waiting so Long for My Next Match
  • Some matches simply take longer than others. If you’re waiting for an extended period of time in a tournament.
  • Admins can see all matches being played on the website and are always working to resolve them as soon as possible.
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Where Is the Bracket
  • You can see your bracket by clicking on the “Bracket” tab located on the tournament page. 
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What Is A Match Chat
  • For all scheduled tournament matches, a dedicated chat room will be assigned to you for your match. The chat is located under “My Matches” in the top-right menu or on the match details page where you can click the "Open Chat" button to open the chat.
  • You can talk back and forth with your opponents in this chat and, if necessary, request an admin through the no show or dispute button if any issues are brought up in the match.
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Incorrect Gamertags And IDs
  • If a user joins the match on a gamertag or ID that is not listed in the match details you must treat it as a no show and contact an admin using the No Show button in your Match Chat. 
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What Is a Timed Kill Race Event?

A Warzone Timed Kill Race Event is CMG’s newest game mode. Played as singles, duos, trios or quads, a Timed Kill Race tracks you and your CMG teammates’ kills over a set amount of time via API tracking. 

For example, for a 2-hour event, you will play as many games of Warzone as you want and at the end of 2 hours, the team with the most kills in completed games will win. 

Your kills are counted through API tracking of your Activision ID and your PSN or Gamertag. If both of those are correct, there’s nothing else you need to do besides play. 

If you have more questions, check out the FAQs below: 

What game modes can I play in?

You can play in singles, duos, trios or quads. You CANNOT play in Warzone Rumble.

How are my stats being tracked?

CMG tracks your stats via our own API. We use your Activision ID and PSN or Gamertag to automatically detect your kills, deaths and games played. 

Why aren’t my stats being tracked?

  • The tracker updates in a rolling manner. This means it may take a few minutes after each update to accurately show your stats.
  • You may have not finished your match in time. Only matches finished by the time each update comes will be tracked.
  • One of your identifiers may be input wrong. 
    • If after an update occurs you see only a blank space under your name, then it is likely because your PSN, Gamertag or Activision ID was entered incorrectly. If this is the case, you will not be able to be tracked for the rest of the event. 
  • Your Gamertag/ActivisionID/PSN may be set to private. To ensure you’re trackable in the CMG API, you need to set Searchable and Data Visible to All on your CoD connected accounts here. If either of these options are set to None or Friends, for any platform, we will not be able to find your stats. By default, they usually are set to All.
  • You have special characters appearing incorrectly. There are some common mistakes in names, such as two dashes (--) combining to form a long dash (—), that if incorrect will prevent our API from tracking you.
  • If you are having another problem, you can contact live support and they might be able to help. However, live support cannot cannot change or update your stats even with evidence. This is currently in BETA mode and will be optimized over time. Any help they could provide would be trouble-shooting and would simply have to do with getting your account to a point where it is being tracked by our system. 

My Gamertag/ActivisionID/PSN was wrong when I started. Can I change it after the event starts?

No, your Gamertag/ActivisionID/PSN locks in at the start of the event and cannot be changed, even if you change it on your account.

What happens if I’m in a game when the event ends?

You cannot be in a game when the event ENDS. You will need to leave the game 1-2 minutes before the event ends or any kills that you received in that match will not count. 

Do my duo/trio/squad and I have to play together?

Although we suggest that you do, you do not need to play the entire event with your duo/trio/squad. 

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What Are Sub Tournaments?

Sub tournaments are tournaments hosted by Twitch streamers on CMG. In sub tournaments, each memeber of the team must be subscribed to the streamer on Twitch and must have there CMG accounts linked to their Twitch. 

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What Is CMG

Checkmate Gaming (CMG) is an online Esports platform that enables users to compete in their favorite video game titles for real cash prizes. Our services are available on all major consoles and available for users in the United States, Canada, Mexico and Europe.

Players registering for the site agree to be 18 or older upon sign up.
 

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Challenges, Tournaments and Ladders

Challenges

Challenges are similar to ladders, with the main difference being the stakes that are involved. When posting a challenge, you will need to enter the cash entry fee per player. When accepting a match, you will see the cash entry fee per player. 

The winning members of each team will win back their entry fee and their opponents entry fee. Members will be charged a small service fee, with Elite members receiving reduced fees. Elite memberships can be purchased from the shop.

Tournaments

Tournaments have scheduled start times and are played in a bracket format. The loser from each match will be knocked out of the tournament and the winner will advance to the next round until a 1st place winner is determined. 

Once the tournament start time has been reached, the bracket will be generated and teams will be randomly matched against one another. Each team will be randomly assigned a seed which will be displayed on the tournament's bracket page. Seeds are used to determine what team will host each match/map. The seed closest to zero is designated as the first host.

Please Note: Tournaments require a minimum of (2) teams. For non-guaranteed tournaments, the final tournament prize is determined by the number of eligible teams seeded into the tournament upon the tournament start.
 

Ladders

Ladders are 100% free to play and are a great way to earn experience points (XP). XP is what determines each users’ rank on CMG. When you win matches, you earn XP and when you lose matches, you lose XP. 

Most games have 3 ladders: Solos, Duos and Squads. Solos is singles, Duos is doubles and Squads is three or more.

To schedule a match you can either accept a match that’s posted on the match finder or post a match to the match finder for another CMG member to accept. Once you have a scheduled match, you can find your match details by viewing your team page or by visiting the My Matches page. Each team has 10 minutes from the scheduled match start time to invite/join their opponent.
 

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How To Sign Up

Registration is a simple and easy process that is 100% free for anyone wanting to compete in ladder, tournament, and challenge competitions. Simply click the “Join Free” button located in the top right corner and you will be guided through the process. 

A verification email is sent after creating an account. Please check your Spam/Junk and ALL mail folders for this email.
 

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How To Add Players To A Team
  • Each Duo and Squad team page has a manage roster button that will enable you to invite members to your team. You cannot invite members to a Solos team.
  • To get to your team page, click “My Teams” in the right-hand menu and select your team. 
  • Creating a team directly on a tournament, ladder or challenge will allow you to invite a teammate by their username.
  • Players can be removed from your team management page.
  • Rosters cannot be changed or substituted after a tournament has started or a match has been scheduled. Please ensure your players are correct when enrolling, posting, or accepting a match.
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How To Accept Team Invites
  • To join a team, you must receive a team invite. When you receive an invite, navigate to your team invites page. From there you can accept or deny any team invites.
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Looking For Teammates
  • To find teammates, simply start chatting in the dedicated “Find Challenges & Teammates” chat.
     
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Leaderboards and Top Weekly
  • Each season, the top 32 teams from the ladder leaderboard compete in a playoff tournament for prizes and credits
  • Each week, the top 3 players that earned the most XP during the previous week are given credits to join paid entry tournaments
     
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My Matches
  • In order to find your matches, click on the chat icon in the right corner of the website and select “My Matches.”
  • You will be able to see several tabs to click through depending on the types of matches you have.
  • Your Match Details Page can be found from your team’s page under Matches. 
     
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No Shows and Torching
  • The no show period for live support matches starts 15 minutes after the match start time. After 15 minutes, contact an Admin through your Match Live Support using either the “No Show” or “Request an Admin” buttons. 
  • For ticket matches, if you’re opponent has not shown up or is not appearing, please record their absence (with timestamps) starting five minutes after your reported start time through ten minutes after your reported start time.
    • For example, if your match was reported to start at 10pm, you would record from 10:05 - 10:10
  • If your opponent is not adding, joining, inviting, or starting, they can be considered a No Show.
     

Please Note: For best of 3 matches, you'll also need to record an additional video from, for example, 10:10-10:15 that confirms your win for the second map in addition to the first.

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Match Fees and Live Support Fees

Match fees depend on your Elite membership:

  • Regular Members - 7.5%
  • Elite Members - 3.75%

Live Support fees are as follows:

  • Live Support fee for matches  ≤$1.99
    • 5%
  • Live Support fee for matches >$1.99
    • 2.5%

*All fees taken are from the matches prize pool, not individual entry.

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Prizes and Earnings
  • To claim a prize or see your earnings, visit your CMG Bank by clicking either “Prize Claims” or “My Bank,” both of which can be accessed by clicking your profile picture in the right corner. 
     
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Notifications
  • Notifications can be turned on or off by navigating to the Account Settings page and selecting “Notifications” under the “Alerts” section. You can customize how you receive notifications through email, web browsers and the app.  
     
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Region Restrictions
  • Due to state laws and restrictions, players who reside in Arizona or Connecticut are not eligible to register or login and cannot receive and/or claim any prizes from CheckMate Gaming. Members are also not allowed to register or login while being on a VPN. 
  • If you’re blocked and not located in a restricted or unsupported region, please reach out to live support and they’ll do their best to assist you. 

Note: CMG is accessible to players residing in the United States, Canada, Mexico and Europe. The list of countries and locations CMG does not operate in includes, but is not limited to:

Australia, China, Japan, thailand, India, Malaysia, Singapore, Taiwan, Hong Kong, Philippines, Vietnam, Russia, South Africa, Kazakhstan, Iran, Syria, Ukraine, Bahrain, Lebanon, Oman, Iraq, Turkey, Georgia, Azerbaijan, Zambia, Zimbabwe, Palestine, Slovakia, Serbia, Iceland, Moldova, Angola, Seychelles, Bosnia and Herzgovnia, Kyrgyzstan, Libya, Armenia, Argentina, British Birgin Islands, Yemen, Reuninion, Guadeloupe, Martinique, Guyana, American Samoa, Northern Mariana Islands, Guam, Dominican Republic, Venezuela, New Zealand, Bangladesh, Pakistan, Indonesia, Papua New Guinea, Chile, Colombia, Macao, Sri Lanka, Ecuador, Cayman Islands, Uruguay, Egypt, Bahamas, Saint Lucia, Dominica, Nepal, Cambodia, Tokelau, Maldives, Afghanistan, New Caledonia, Fiji, Mongolia, Wallis and Futuna, Albania, Uzbekistan, Saint Barthelemy, Montenegro, Congo, Tajikistan, Brazil

 

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Cannot Post or Accept Matches

If you are unable to post or accept matches, please check for the following:

  •         Missing Gamertag/ID
  •         Unreported Matches
  •         Unresolved Disputes
  •         Challenger Mode Activation
  •         Missing or Ineligible Teammates
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Crossplay

Specific game titles allow cross-platform play. PC players may participate in cross-console challenge matches by selecting “PC-Players: Allowed” when posting for a challenge match. PC players cannot enroll or participate in cross-console tournaments for Modern Warfare and MW: Warzone unless specified in the tournament title.

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CMG Shop

The CMG Shop offers several packages to purchase as well as Elite membership.

  • Credits are used to enroll in paid entry tournaments.
  • Stat Resets can reset your profile win/loss for all games or select games.
  • The Double XP package increases the amount of account XP earned from winning matches.
  • Change Username can be used to change your CMG account username.
  • Trophy Reset(s) can be used to reset silver or bronze trophies.

All items, excluding credits, purchased from the CMG Shop can be activated from your Purchased Items page located in the right menu.
 

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How to Change Site Language

From desktop view:

  • Click the flag icon in the upper right of the page and select your desired language’s corresponding flag.

From mobile view:

  • Select the left-hand menu icon and select your desired language’s corresponding flag.
     
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CMG Chat App

CMG Chat offers a match chat application, available for free on the GooglePlay and App Store.
This mobile app allows you to receive match notifications, easily communicate with your opponent, and request live support. 
 

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What Are Trophies

Trophies are earned whenever you win a tournament on CMG. A trophy is also a great decoration for your profile page. The more trophies you have, the cooler your profile page looks.

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Image Size and Dimensions

The team image size is 50kb and the ideal dimensions are 80*80

The team image size is 50kb and the ideal dimensions are 250*250

The avatar image size is 20kb and the ideal dimensions are 250*250

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How To Add Funds
  • Open the navigation panel by clicking your profile picture in the upper-right corner of the screen and select the +Add Cash button.
  • Follow the onscreen navigation.
  • You can also go to the “My Bank” page and click the “Add Funds” button and fill in the amount you want to add to your account.
     
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How To Purchase Credits and Packages
  • Navigate to the left navigation menu and select “Shop”.
  • Once on the CMG Store page, you will have multiple packages of credits to select from.
  • Credits can be purchased with your CMG cash balance or you can use your PayPal account to purchase credit packages directly through the store.
  • PayPal guest allows users to make purchases/deposits with a debt/credit card. 

 
*CMG Credits and Packages offered in the store are non-refundable once purchased. Prices may change or vary per product, the Store page will always have the correct and updated pricing for each package.
 

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How To Edit Account Info and Gamertags
  • To edit your account info and update or add gamertags and IDs, go to the “Account Settings” page. 
  • Under the Preference tab you can change your email, username, password, time zone and enable 2FA.
  • Under the Gamertag/ID  and Social Media tabs, you can update all your social media handles, as well as your gamertags and IDs.
  • If you have forgotten your password and cannot sign in, you can select Forgot Password on your log-in screen to receive a reset password email.

PSN, Xbox, Epic, Riot, Battlenet, Activision IDs: Can all be added through your Account Settings page.

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How To Withdraw Money
  • Click on your profile picture in the upper-right corner and select “My Bank.”
  • Once there, click on Withdraw.
  • From this page you will be able to withdraw earnings.
  • Please note that there is a $5.00 minimum on all withdrawals.

*Please ensure that the provided PayPal email is correct and verified. Money cannot be sent to unverified accounts. Once submitted, the PayPal email cannot be changed. Members can only withdraw to a PayPal they used to make a purchase/deposit with. The fee for each withdrawal is 2.9% plus $0.30 USD from the amount you are withdrawing.
 

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Banned and Disabled Accounts
  • If you are currently banned or the account is disabled, please reach out to twitter.com/CMGAccounts on Twitter or email banned@checkmategaming.com to handle your ban or disabled account issues.
    • For financial bans, please email finance@checkmategaming.com 
  • Live Support does not handle any issues with accounts that are banned or disabled and cannot make account unbanned.
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What Is Two-Factor Authentication (2FA)
  • 2FA is an extra layer of security that requires you to enter a randomly generated code from your phone along with your password. We have added this measure onto CMG to help you protect your account further.
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How To Add 2FA To Your Account

2FA can be added to your account for extra security.

  • Check out this CMG article for more information on adding 2FA to your account. 
  • If you are having issues with your 2FA, please visit Live Support at the bottom of this screen for assistance.
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Not Receiving CMG Emails
  • If you’re trying to receive an activation, confirmation or 2FA email from CMG and cannot find it, first check your spam folder. If it is not there, reach out to Live Support and we’ll be able to help you. 
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Skill Rank and Level System - Novice, Amateur and Expert
  • CMG members are assigned a skill level of Novice, Amateur or Expert. Your skill level is based on a multitude of factors such as win percentage, amount of games played, earnings and more. This system was designed to help match members of similar skill against one another. Live Support CANNOT change your ranking as it is all handled by an algorithm.  

*Members are NOT allowed to have more than one CMG account. Members that are found to have created a second account will be banned and their additional account will be permanently disabled.

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Inactivity Fees
  • An inactive user account is any account in which the user has not logged in for one hundred eighty (180) consecutive days.
  • A monthly inactive account fee may be collected by debiting any funds or credits that you have on deposit with CMG. 
  • The inactive account fee is $1.99 per calendar month or, if applicable, part of a month.
  • If no funds are in the account, CMG may instead collect any credits. The inactive account fee is 2 credits per calendar month or, if applicable, part of a month.

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What Is an Elite Membership
  • CMG Elite membership comes with many perks, including:
  • Free Access to ELITE tournaments with huge cash prizes
  • High-priority tickets
  • Expedited withdraws
  • Instant team switch eligibility
  • 50% off support fees for ticket challenge matches
  • (3) 24-hour Double XPs*
  • (1) Stat Reset*
  • And more

*This is for your first purchase of Elite only.
 

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How To Purchase an Elite Membership
  • You can purchase an Elite Membership from the CMG Store. Once you’re on the page, select the Elite Membership package you would like to purchase.

*Recurring Memberships are non-refundable when they are renewed. If you want to cancel the renewal you can do so by going to your purchased items page and clicking cancel on your Elite to remove the automatic renewal. If the full funds are not available, the available funds will be used to renew for a partial renewal.
 

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How to Cancel Automatic Renewals
  • Elite Membership automatically renew at their expiration time. If you do not wish to have your Elite Membership renewed, you can cancel this at any time by going to your "Purchased Items” and selecting cancel. This will cancel your automatic renewal on your Elite membership.

*Once your Elite Membership renews, it is not refundable.

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Cannot Join An Elite tournament
  • In order to join an Elite tournament you must have purchased an Elite membership from the CMG Store
  • For Elite tournaments, ALL users on the participating team must have Elite membership
  • If you are attempting to join a tournament and all users have Elite membership and it is still saying you do not have Elite membership, try recreating the team completely as the membership may not have been triggered on the team

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How To Contact Finance
  • Contact finance via the email finance@checkmategaming.com. If you are reaching out to them, be sure it's only for actual finance issues so you can get the correct support needed. Reasons for contacting finance include:
    • Financial Bans
    • Refunds
    • Giveaway Issues
    • Account Issues Related to Money
  • When contacting finance, please provide your username and PayPay email. This will make support faster for the issue you may be having.
  • When contacting finance or any CMG email, please be sure to include your CMG username and any other relevant information as well.
  • The finance team tries to respond to all emails within 24-72 hours. If you do not hear anything from them after 72 hours, please feel free to reach out again for an update on the matter.
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How Long do Withdrawals Take
  • Quick Withdraws - Approximately 2 hours
  • Elite Member Withdraws -  24-48 hours 
  • Non-Elite Withdraws - 48-96 hours

*Live Support doesn't handle withdraws, please do not contact Live Support about this as they do not handle any of the process.
**If you're having trouble with a withdraw, head to your bank page and find the transaction in question. If it was denied, you can hover over the "i" and you will see more details as to why. The most common reasons are needing more proof and your account being banned or disabled. 

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Refunds
  • For refunds regarding store purchased items, contact Live Support
  • For all other refunds, please email our finance team at finance@checkmategaming.com and provide them with your username and PayPal email. Refunds are not guaranteed.
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Financial Bans
  • If you have been banned by finance, your ban will say why you have been banned. These bans may include:
    • Fraudulent or illegitimate challenges
    • Money Transferring
    • PayPal Disputes
  • If you are banned by finance, you need to email finance@checkmategaming.com and handle your ban through them. Do not contact Live Support or anyone else as they cannot assist you with financial bans. Please allow them 24-72 hours to respond. If you don't hear a response in that timeframe, please email them back for an update.
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Transferring and Sending Credits
  • To transfer or send credits to another user, navigate to your bank page and click the "Send credits" button.
  • Then simply input the username of the person and the amount of credits you want to transfer.

There is a 10 credit limit per day on transfers

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Canceling Withdraw
  • To cancel a withdrawal request, navigate to your Bank page and click the "Withdrawals" tab
  • Inside you will see a history of all past and current withdrawals. If pending, you can click the “X” button beside the request to cancel the withdrawal
  • If your withdrawal is denied, you can see why by clicking the “i” icon located on the bank page next to your withdrawal
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When To Fill Out A W8/W9 Form
  • Once you have earned $600 in tournament prizes, you are required to fill out a W8 or W9 form.
  • You will be prompted with an  “Awaiting Documents” notification when claiming the prize.
  • Fill out the subsequent form with the required information so that our finance team can process your claims.
  • Provide your Full Name, location and the email in which you want to receive your W8/W9 form.
  • Once you have done this, please allow up to 72 hours for the finance team to process your information and email your forms to you. If you have not heard anything after 72 hours, reach back out to our finance email: finance@checkmategaming.com 
  • Please note: that this email comes from a service called track1099 and therefore may appear in your spam folder. 
  • If you have multiple prizes awaiting documents, you only need to fill out one set of documents and finance will process all of them for the remainder of the year, including any pending prizes. 
  • Each new calendar year requires you to fill out a new set of documents. 

*If you try to reach out to the finance team before 72 hours has passed, this will just delay your processing time and increase your waiting period, please allow time to get your forms.
 

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How To Fill Out A W8/W9 Form
  • We have made this process simple and painless. Once you have been emailed back your W8/W9 form, be sure to fill out everything that is listed and required correctly. Do not try and falsify information as this is a government form and is required by law to be filled out correctly.
  • If you are filling out a W8 form, be sure to fill out section 5 and/or 6 as due to foreign codes, it won't ask for this information to be filled in before you send it and will just delay your processing time for your prize claims.
  • Once you have filled these forms out correctly, the processing team will then process all pending prize claims into your account and you will be set for the rest of the year.

*Please use your full name as it would appear on any official documents. 
 

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Winnings Balance

Your Winnings Balance displayed on your My Bank page is a representation of how much of your account balance is considered earnings. The earnings listed in your Winnings Balance are eligible to be withdrawn. Earnings won from disputed ticket matches incur a 36-hour cool down before they are represented in your Winnings Balance.

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Connected PayPal Accounts

In compliance with the rules and regulations of PayPal, users may have only one PayPal account associated with their CMG account. After the first time you deposit on CMG using PayPal, you must wait 72 hours before the account is available in your withdraw section. If you're having trouble with your connected PayPal account, please reach out to finance@checkmategaming.com.

remove add Tickets + Support

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What Are Tickets

You can submit a ticket to be reviewed by clicking on your icon in the upper right, then going to My Tickets. Once you have selected to create a ticket, you can select to create a Match Dispute or General ticket. Match Dispute tickets automatically link to any ticket supported matches that are in dispute. 

  • Submitting a ticket essentially means that you’ve encountered an issue and/or problematic matter which needs to be addressed or solved. Tickets can be about gameplay issues, suspected cheating, suspicious account activity, support questions, disputes, and more.
  • General tickets are not directly associated with Match Dispute tickets. Please ensure you are selecting the proper ticket category for match resolutions.

 

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How To Submit A Ticket
  • Select the “My Tickets” option in the user navigation panel
  • Click “Create New Ticket”
  • Select General or Dispute Ticket and fill out all of your information
  • You may only submit dispute tickets if your match was disputed AND you are the Team Leader
  • DO NOT submit general tickets for match disputes as this can delay the process and result in an automatic forfeiture of your dispute

*In order to create a dispute ticket, your match needs to be in dispute. Only the team leader has the option of submitting a ticket. If you are the team leader and still cannot submit a ticket, check your match as the other team may have accepted the loss due to disputing by accident. Live Support does not handle ticket related matches.
 

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How To Access Live Support
  • For Live Supported and Tournament matches, you can request an admin by clicking “No Show” or “Dispute” in your match chat. Match chats can be found by clicking on the chat icon in the upper-right corner of the screen and selecting my matches.
  • Live Support is located on the bottom of the FAQ page via the "Contact Us" button and under the chat bar on the top-right top of the website
  • If you need general assistance with website navigation or other general issues, please use the live chat and request an admin

*Live Support is offered 24/7 to handle all live supported challenge matches and tournament matches

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Accidental Disputes and Wrong Reporting
  • Tournaments & Live Supported Matches

    • If you report your match wrong or dispute on accident, you can still accept the loss if you’re the Team Leader. For other issues, the live support team can be reached through your match chat by selecting “Request an Admin.”

  • Ticket Supported Matches

    • All ticket matches reported and finalized by the users will be considered finalized. Only matches that go through the match dispute ticket system may be overturned. If your team reports the loss, the scores for that match will not be overturned.

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Server Outages, Queue Times and Maintenance
  • Game server outages, maintenance and extended queue times often happen unexpectedly in gaming. If you or an opponent experiences any of these problems, please be patient and understanding. Reach out to live support if you’re unsure if any of the delays are currently happening. 
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Incorrect Gamertags And IDs
  • Tournaments & Live Supported Matches

    • For Live Chat Supported Matches and Tournaments, simply select the No Show or Request an Admin buttons in your Match Chat and they will be able to assist you 

  • Ticket Supported Matches

    • If a user joins the match on a gamertag or ID that is not listed in the match details you must:

    • Treat the match as a No Show

    • If your team is hosting, kick the player that is not listed in the match details. If the correct gamertag or ID does not join by the no show period, you can begin the match. If the opponent refuses to play upon the match starting, they will forfeit that map. 

    • If your opponent is hosting the match and they have the incorrect gamertag or ID, refuse to play the match (if they start the game, leave immediately). Take the appropriate no show proof and submit it to the appropriate support category.

    • All issues that come up in the match must be addressed in the CMG match chat assigned.

    • The match must not be played out. If the match is played out in full, the outcome will remain. You must submit proof from the point you added them or from the lobby you were invited to. 

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Disputed Match Results
  • Tournaments & Live support matches
    • Disputed live support and tournament matches will be handled by Admins through the dedicated match chat.
  • Ticket Matches
    • For matches without live support, you must submit a ticket if you wish to dispute. 
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What To Include In Tickets
  • Valid proof to support the claims you are making 
  • Players’ gamertags or IDs from the match
  • Time-stamp evidence to validate when everything happened and to ensure the proof is accurate
  • Anything else you think might assist an Admin in making their decision
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Dispute Decisions and Ticket Escalations
  • Once a match dispute reaches a verdict, if you still disagree with the outcome, you can escalate the ticket. Escalating a ticket puts it up for a second review to ensure no wrong call was made.
  • To escalate your ticket, go to the "My Tickets" section and go to the “Closed” tab to find the ticket in question. Clicking on the ticket will give you access to an "Escalate" button.
  • Escalations are not for adding additional proof. They are for incorrect calls made by admins. No new proof will be considered in escalations. Please make sure all proof is submitted when you hit submit.
  • Elite members have unlimited free ticket escalations. For regular members the fee is $0.05 per ticket.
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Adding Additional Proof and Comments on Tickets
  • Although no additional proof is considered in escalations, you can still add comments and additional proof to your original ticket BEFORE it is reviewed for the first time. You have a short window to add additional comments and fix or add any additional proof you have. This usually needs to be done within the first hour after the ticket is submitted.
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What To Do After Submitting a Ticket
  • Please wait patiently as your ticket is being processed. Although a match is closed out by an admin, please also make sure to keep all proof saved for up to 48 Hours. 
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How Long Does A Ticket Dispute Take
  • Dispute tickets are handled in the order they are received with Elite member tickets getting handled first. Usually, tickets are processed within 24-36 hours. Some complex disputes and escalations may take longer to resolve.
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General Bannable Offenses
  • Not Reporting Match Results
  • Misreporting Matches
  • Intentional Disputing Matches
  • Submitting Any Form of Fake Proof 
  • Using Old Proof
  • Queue Sniping
  • Evading Bans
  • Ringing
  • Any form of DDosing
  • Impersonating an Admin
  • Keyboarding
  • Any form of Cheating or Hacking
  • Fake Wagering
  • Paypal Disputes
  • Evading W9
  • Torching or Stalling Tournaments
  • XP Boosting
  • Any Rule Breaking
  • Anything Deemed Inappropriate by an Admin
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Submitting Proof

Matches will require you to capture proof of wins or issues that occur in-game. Capture video proof on your console, then upload it to a public media sharing website such as Twitter or Youtube. You can then link the URL of your proof to your match’s support system.
*Be sure to include gamertags or IDs in your proof. A simple picture of just a corner of the scoreboard is not enough. A full video or gif is always preferable. 

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How To View Game Rules

Matches may run into issues including, but not limited to, lag, disconnects, sabotage, and use of restrictions. If any issues arise during your match, please refer to the rules page for proof requirements, forfeits, and restrictions inside of the match.

  • The rules page for tournaments can be found directly on the tournament page and on your Match Details page if you have a match scheduled.
  • Challenges and Ladders rules pages can be found on the match finder for that game and on your Match Details page if you have a match scheduled.

Direct Rules Page links:

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What Are Ladder Matches
  • A Ladder match (ladders) is a free-to-play system, where players can post & accept matches on the match finder and compete against one another.
  • Each time a team wins, their team and individual members earn experience points (XP).
  • Each time a team loses, the team and the individual members lose XP.
  • XP is what determines a team ranking on the ladder leaderboard and a member’s website ranking.
  • The top 32 teams from the ladder leader board are moved each season to a playoff tournament to compete for x amount.
  • In addition to competing for the chance to be entered into CMGs playoff tournament, each week the top 3 players that have earned the most XP are given credits to join paid entry tournaments.
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How to Create a Team
  • Before you can create a team, you first need to pick the game and gaming console you want to play on.
  • Then you need to choose the team type: singles, doubles or squads.
  • A team is created according to the selected team type, as the number of allowed players on your team must meet all roster requirements.
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How to Schedule a Match
  • Once you’ve created your team you can visit the “Match Finder” page where you can either create a match or accept other posted matches.
  • To create a match, click “Create Match” and fill in all relevant fields.
  • Posting a match in the Match Finder allows other teams to view the match and either accept or decline it.
  • Members can play in ladders only when the match has been accepted.
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Who Hosts a Ladder Match
  • Members will send one another a friend request to the Gamertag or ID listed and the hosting team will send an invite to your match.
  • For best of 1 ladder matches, the host is the team that has the best team rank on the leaderboard. You can find the team rank on your match details page.
  • For a best of 3 match, the top-ranked team would host map 1 and lower ranked team would host map 2. The map 3 host is whichever team has the higher round count or higher number of kills, depending on the game type. 
  • To see which team will host each map, click on “Match Details."
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How to Report Ladder Matches
  • Go to the “Match Details” page and click on “Report Match.” 
  • You’ll then be navigated to the Reporting page where you can submit your match scores and results.

*If a team reports a win and the opposing team doesn’t accept or decline the after 2 hours of the scheduled match, then the team that reported the match would receive a win.

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What are Challenges
  • Challenges are simply ladder matches where the team that posts the match decides how much CMG money per member they want to challenge for. The accepting team agrees to the posted amount and each member of the winning team will earn the posted amount.
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Are Challenges Legal
  • Yes, excluding the restricted areas listed in our Terms & Conditions, a challenge match is completely legal and is not considered online gambling as a player's skill, strategy, and technique are the only factors that determine the winner.

*Online skilled gaming is not allowed in Arizona and Connecticut

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How to Play Challenges
  • Click on the “Challenges” tab on the left navigation menu. 
  • Select the game you would like to play and click "Find Match."
  • Accepting a challenge match is the same as all other matches, except challenges will denote the amount.

*Be sure to read all rules when and any modifiers for the matches you are accepting. You can find the rules on the Matchfinder and the modifiers can be checked before you accept any matches. By accepting a match you agree to CMG's Rule Sets and the match details page modifiers.
 

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Is There a Fee for Challenge Matches
  • If you are a Non-Elite Member, then there is a 7.5% fee for any Cash-Out match that you win.
  • Elite Members get 50% off the fee at a rate of 3.75% of the pot for cash challenges
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How to Activate Challenge Mode
  • To enable Challenge Mode, you can click on the right navigation panel and select "Challenger Mode." This will allow you to be enrolled into Challenges.
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Disputed Challenge Matches
  • Challenge disputes are treated just like every other dispute, which requires players to upload and enter proof for the disputed claim.

*Disputing a challenge match without legitimate proof can result in strict penalties and the risk of getting banned.
 

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How to Create or Accept a Challenge Match
  • On the “Challenge” page, select the game you want to join and the platform you play on.
  • Click "Find Match" and then create your team for this ladder.
  • Once you have your team you can either accept an already posted match or create your own match by clicking "Create a Match" button.
  • If your match is not accepted you can extend your posted match by 10 minutes.
  • If the time expires for the match. you are then refunded so you can post or accept another match.
  • Match postings can be canceled directly from the match finder or by visiting your team page.
  • You can send a direct challenge or rechall to a team from their team page.
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How Long Does it Take to Receive Funds
  • If one team refuses to report results, the winning team will receive the win 2 hours after their report is entered.
  • If both teams report the same outcome, the funds will be added to your CMG cash balance instantly.
  • If teams report opposing outcomes, the match will become disputed, in which case you'll need to go through a your match supported type to resolve the match outcome.
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Do you Need to Claim Winnings
  • No, when you are given a win for a challenge match, the winning amount will automatically go in your CMG bank balance. If you want to withdraw that money, simply go to your bank and select the withdrawal option.
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Can You Pay For Another Player In A Challenge Match
  • No, players cannot pay for team members or send them funds. All players must have money on their account before they can accept or post a challenge match. Money transfer is not permissible on the website.
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What is a Live Supported Challenge Match
  • With our Challenges, you can choose to make matches Live Supported.
  • Live Support is like an insurance policy for your match and is only charged a small percentage of the winning pot.
  • If you have any match related issues, you would then be able to utilize our Live Support admins for your match.
  • In Live Supported matches, our admins are able to intervene and assist with the match as needed.
  • If you need to know what to do with your match, you can open up any tournament on CMG for your game and game type and read our rules.
  • We suggest you select Live Support for all of your matches
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Disputed Match Outcomes
  • Once a match is disputed, if you submit a ticket and get an unfavorable outcome, you can escalate the ticket so it goes up for a second review to ensure no wrong calls were made.
  • To escalate your ticket, go to the "My Tickets" section and select the closed tab to find the ticket in question. When the ticket is opened, an "Escalate" button will appear at the bottom of the comments section.

*Tickets can only be escalated once and you have only 24 hours from the time a ticket is finalized to escalate it.
 

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Direct Challenge Another Player or Team

In order to directly challenge someone, the first thing you'll need is a link to their team. You can either search for the team via our search function or have the person(s) provide you with the direct link.

From there, all you need to do is click the "Challenge" button on their team page and follow the steps on screen. 

remove add Tournaments

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How to Join a Tournament
  • You can register for a tournament by selecting one from the front page of CMG or by opening the left navigation panel and selecting tournaments.
  • Select your console and the game you are looking to play.
  • Next you'll be given a full list of upcoming tournaments in order of their start times. You may also filter to include only GTDs, frees and more.
  • Click “View” on the tournament you would like to register for. If there is not an Enroll Now option on the tournament page, then the tournament is not yet open for registration.
  • After your team is created you must send team invites unless it is a 1vs1 tournament. After your teammates accept the team invite, you must revisit the tournament and click join again.
  • From there you will have the option to create a new team or select your already created team. If you select your already created team, it will allow you to select the members you wish to compete with.
  • Here you have the option to pay your teammates entry fee or for each person to pay their own individual entry fee. The credit cost listed on the tournament is per player. Once you have made your selection, your team has officially joined the tournament.
  • There are no roster substitutions/changes once the tournament has begun. Please ensure you are enrolling with the correct player line up prior to joining the tournament.
  • Teams choosing to leave tournaments may do so by clicking the Leave Tournament button located on the tournament page.
     
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What Are The Tournament Rules
  • Tournament rules vary depending on a number of factors including game, mode, format and more.
  • You can find specific tournament rules on the tournaments page under the rules tab.
  • If you have any additional questions on your tournaments rules, please visit our Live Support so our trained admins can assist you.

*By joining and playing in tournaments on CMG, you agree that you have read and understood all of our rules listed or have reached out to an admin on Live Support for clarification or additional assistance.
 

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How to Find My Match
  • Once a tournament has started you will be assigned a seed and placed in the bracket.
  • If an odd number of teams join, you might be given a bye into the next round.
  • If you have a scheduled match, you can find this on the bracket page between the two teams' names or from the "My Matches" page in the right hand panel.
  • On your match details page, you can see the team you are playing against, your opponents Gamertags or IDs, maps needed to play and any other important details for your match.
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How to Report Your Match
  • Once you have completed your match, you will be able to report the match outcome as a win or loss.
  • To report your match, the team leader must go to your “Match Details” page, from your team page, and report the matches outcome.
  • If both teams agree with the match score, the winning team will be advanced in the bracket.
  • If the teams disagree on the match outcome, the match will become disputed and must be resolved via Live Support.  

*Any player or teams found to be disputing matches on purpose can result in bans or other actions taken on the accounts. Only dispute a match if you have a valid reason to do so.

 

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Winning Tournaments and Claiming Prizes
  • After winning a tournament, allow up to 15 minutes from the match being awarded for your prize claim to show up on your account. To claim your prize:
  • Go to the right-hand user menu and select “My Bank” or "Prize Claims."
  • Here you have the option to pick cash or credits as your prize (the credits option is an added 20% of the cash selection).
  • Once claimed, the cash or credits will be automatically added to your CMG balance.

*Once a prize claim is accepted, the prize cannot be reversed. Be sure you claim the prize in the correct CMG Cash or Credits form that you would like to receive them in.
 

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How Do I Know When My Next Match Is Ready
  • Your match and scheduled start time can be found on the tournaments’s bracket page.
  • You will also receive a notification on the website and the CMG app when your next match is ready.
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Why am I Waiting so Long for My Next Match
  • Some matches simply take longer than others. If you’re waiting for an extended period of time in a tournament.
  • Admins can see all matches being played on the website and are always working to resolve them as soon as possible.
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Where Is the Bracket
  • You can see your bracket by clicking on the “Bracket” tab located on the tournament page. 
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What Is A Match Chat
  • For all scheduled tournament matches, a dedicated chat room will be assigned to you for your match. The chat is located under “My Matches” in the top-right menu or on the match details page where you can click the "Open Chat" button to open the chat.
  • You can talk back and forth with your opponents in this chat and, if necessary, request an admin through the no show or dispute button if any issues are brought up in the match.
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Incorrect Gamertags And IDs
  • If a user joins the match on a gamertag or ID that is not listed in the match details you must treat it as a no show and contact an admin using the No Show button in your Match Chat. 
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What Is a Timed Kill Race Event?

A Warzone Timed Kill Race Event is CMG’s newest game mode. Played as singles, duos, trios or quads, a Timed Kill Race tracks you and your CMG teammates’ kills over a set amount of time via API tracking. 

For example, for a 2-hour event, you will play as many games of Warzone as you want and at the end of 2 hours, the team with the most kills in completed games will win. 

Your kills are counted through API tracking of your Activision ID and your PSN or Gamertag. If both of those are correct, there’s nothing else you need to do besides play. 

If you have more questions, check out the FAQs below: 

What game modes can I play in?

You can play in singles, duos, trios or quads. You CANNOT play in Warzone Rumble.

How are my stats being tracked?

CMG tracks your stats via our own API. We use your Activision ID and PSN or Gamertag to automatically detect your kills, deaths and games played. 

Why aren’t my stats being tracked?

  • The tracker updates in a rolling manner. This means it may take a few minutes after each update to accurately show your stats.
  • You may have not finished your match in time. Only matches finished by the time each update comes will be tracked.
  • One of your identifiers may be input wrong. 
    • If after an update occurs you see only a blank space under your name, then it is likely because your PSN, Gamertag or Activision ID was entered incorrectly. If this is the case, you will not be able to be tracked for the rest of the event. 
  • Your Gamertag/ActivisionID/PSN may be set to private. To ensure you’re trackable in the CMG API, you need to set Searchable and Data Visible to All on your CoD connected accounts here. If either of these options are set to None or Friends, for any platform, we will not be able to find your stats. By default, they usually are set to All.
  • You have special characters appearing incorrectly. There are some common mistakes in names, such as two dashes (--) combining to form a long dash (—), that if incorrect will prevent our API from tracking you.
  • If you are having another problem, you can contact live support and they might be able to help. However, live support cannot cannot change or update your stats even with evidence. This is currently in BETA mode and will be optimized over time. Any help they could provide would be trouble-shooting and would simply have to do with getting your account to a point where it is being tracked by our system. 

My Gamertag/ActivisionID/PSN was wrong when I started. Can I change it after the event starts?

No, your Gamertag/ActivisionID/PSN locks in at the start of the event and cannot be changed, even if you change it on your account.

What happens if I’m in a game when the event ends?

You cannot be in a game when the event ENDS. You will need to leave the game 1-2 minutes before the event ends or any kills that you received in that match will not count. 

Do my duo/trio/squad and I have to play together?

Although we suggest that you do, you do not need to play the entire event with your duo/trio/squad. 

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What Are Sub Tournaments?

Sub tournaments are tournaments hosted by Twitch streamers on CMG. In sub tournaments, each memeber of the team must be subscribed to the streamer on Twitch and must have there CMG accounts linked to their Twitch. 

STILL HAVE QUESTIONS?

Our support agents are ready with the answers.
Live Support