FAQ

Frequently asked questions

New Members

Checkmate Gaming [CMG] is a leading eSports platform of the most competitive online video game competitions for the top gaming enthusiast and players across America. The innovative platform offers gamers the chance to play the top video games in the industry for real money through daily/weekly online ladders, tournaments and wagers. 

Before a player is eligible to compete in any type of competition (ladders/tournaments/wagers) they must register and create a CMG Player Account. The registration process includes the following:username + password, email address, birthday, XB1/PSN ID’s (optional), and time zone. Players are required to fill in all necessary fields, as well as agree to the stated Terms & Conditions. 

When creating a team, you must select the correct number of players to meet that team’s roster requirements (the roster requirements will vary according to the type of competition). You can see a list of all your teams / the teams you’ve joined by clicking on “My Teams” in CMG user menu (right side). Once you have created a team proceed to the team’s profile page, click Manage Team, then click Manage Roster, and choose which members you’d like to invite by entering their CMG username in the “Add New Member” text area. And finally, click “Invite User” (blue button).

The Free Agent page was created to assist players who need help forming a team. You can go from being a lone solider, to building your own dream team. 

You can get banned for a variety of reasons like not playing fairly, not reporting accurate/truthful game results, or providing a false identification. If you are caught on any of these infractions your account will be flagged immediately and you risk permanently banning your account. 

Account

Go to the top drop-down navigation bar by clicking your username. When the drop-down menu opens select the option deposit. Fill in the amount you want to add to your account and click the blue deposit button. This will redirect you to PayPal where you will be able to sign into your PayPal or payout as a guest. Once you have completed your purchase the amount will be added to your account balance.

*NOTE: There’s a minimum $5.00 total deposit and a fee of 3% + $0.30 USD that applies and by depositing you agree to the terms that only earnings can be withdrawn from the site and you will only be able to withdraw to the PayPal email used. This is to abide by AML (Anti Money Laundering) Laws.

**Additional: Please make sure to select the correct amount to prevent any errors. If in any event there is a mistake or error, please go directly to Live Support so this can resolved.

Navigate to the top left drop-down menu and select the Shop. On the CMG Store page, you will have multiple packages of credits to select at different values and price points. Credits can be purchased with your CMG cash balance or you can use your PayPal account to purchase credit packages directly through the store. Our current packages are listed below.

Package Price
1 Credit $1.00
5 Credits $3.75
10 Credits $7.50
25 Credits $18.75
50 Credits $37.50
100 Credits $75.00

*NOTE: CMG Credits and Packages offered in the store are non-refundable once purchased. Prices may change or vary per product, the Store page will always have the correct and updated pricing for each package.

To be able to change your account information and update and or add your gamertags, you can do so by going to your Edit page. To get to the the edit page, click your username on the top of the page and click Edit from the drop-down panel. From here you will be able to change your Personal Info, Email, Username, Password, Gamertags and your Avatar. You can also change your cookie settings for the site from this page by selecting the Cookie Settings button under Privacy.

Open the drop-down menu by clicking on your username in the top of the page. Once there click on Withdraw to be taken to the Withdraw page. From this page you will be able to withdraw any earnings you have made from your CMG account to your PayPal.

*NOTE: Please ensure that the provided PayPal email is correct and verified. Money cannot be sent to unverified accounts. Once submitted, the PayPal email cannot be changed. If you need to use a different PayPal then listed, contact Live Support for assistance.

**ADDITIONAL: Members can only withdraw with the PayPal they used to make a purchase/deposit with. Fee for each withdraw is 2.9% plus $0.30 USD from the amount you are withdrawing.

Elite Membership

You can purchase an Elite Membership from our CMG Store. You can access the store by following the steps below:

  1. Click the 3 horizontal lines in the top left corner, go down the list and click on Shop
  2. Once you’re on the page scroll down until you see the “Elite Membership” section. Choose the membership package you want to purchase

Reminder!!! Recurring Memberships are non-refundable when they are renewed, if you want to cancel the renewal you can do so by going to your purchased items page from the user drop down panel.

There are three different types of Elite Membership’s you can choose from

Package Cost
1 Month Recurring $6.00
3 Month Recurring $16.00
6 Month Recurring $30.00

Note: We currently do not accept PayPal as a payment method for Elite Memberships. Prices may change or vary per product, the Store page will always have the correct and updated pricing for each package.

Reminder!!! Recurring Memberships are non-refundable when they are renewed, if you want to cancel the renewal you can do so by going to your purchased items page from the user drop down panel.

Benefit of Elite are as followed

  • (5) 24-hour Double XP’s*
  • (1) Stat Reset*
  • High priority tickets
  • Expedited withdraws
  • Instant team switch eligibility
  • Access to huge cash prize elite only tournaments
  • Support fee free ticketed wager matches

*NOTE: This is for your first purchase of Elite only.

Ladders

A ladder match (ladders) is a free to play system, where players can post/accept match on the match finder and competes against one another. Each time a time wins their team and individual members earn experience points “XP”, each time a team loses the team and the individual members lose XP. XP is what determines a team ranking on the ladder leader boardand a member’s website ranking. The top 32 teams from the ladder leader board are moved each season to a playoff tournament to compete for x amount. In addition to competing for the chance to be entered into CMGs playoff tournament, each week the top 3 players that have earned the most XP are given credits to join paid entry tournaments.

Rules are located within each ladder competition. To see available ladder matches click the menu in the top left corner, then click “Ladders”, select your gaming console (Xbox 1 or PS4) from the drop-down menu, then pick the game you want to know the rules for. Under the ladder’s match details you’ll see 4 blue buttons, “Rules” being one of them – click this to read the ladders rules.  

Before you can create a team you first need to pick the game and gaming console you want to play on. Then you need to choose the team type: singles/doubles/team. A team is created according to the selected team type, as the number of allowed players on your team must meet all roster requirements. 

Once you’ve created your team you can visit the “Match Finder” page where you can either create a match or accept other posted matches. To create a match, click “Create Match” and fill in all relevant fields. Posting a match in the Match Finder allows other teams to view the match and either accept or decline it. Members can play in ladders only when the match has been accepted. 

Members will send one another a friend request through Xbox Live or the Play Station network and hosting team will send an invite to private match. For ladders, a best of 1 match the host is the team that is ranked highest on the leader board. For a best of 3 match the lowest seed would host first and the highest seed would host 2ndand 3rd. To see which team will host each map click on Match Details.   

Go to the Match Details page and click on “Report Match” (blue button). You’ll then be navigated to the Reporting page where you can submit your match scores/results. For example: a winning team would report that they won and the opposing team can either accept or decline the report. If the report is declined the match would go into dispute status. If a losing team reports a loss before the winning team reports a win, then the winning team must still accept the report.

*NOTE: If a team reports a win and the opposing team doesn’t accept or decline the report shortly after the time of the scheduled match, then the team that reported the match would receive a win. All disputes are handled through Live Support.

Tournaments

The team size depends on the tournament joined. Teams can range from 1v1, 2v2, 3v3, and 4v4 - usually consisting of 32 to 64 teams.

You can register for a tournament by opening the “Tournament List” from the drop-down menu in the top left corner. After you have selected the game and gaming console you want to play click the “Join Tournament” button. If there is no button present, then the tournament is not open for registration. After your team is created you must send team invites unless it is a 1vs1 tournament. After your teammates accept the team invite, you must revisit the tournament and click join again. From there you will have the option to create a new team or select your already created team. If you select your already created team, it will allow you to select the members you wish to compete with. Here you have the option to pay your teammates entry fee or for each person to pay their own individual entry fee. Once you have made your selection, your team has officially joined the tournament.

To receive your prize go to “My Bank” and click “Prize Claims”. Here you have the option to pick cash or credits as your prize, the credits option is an added 20% of the cash selection. Once claimed the cash or credits will be automatically added to your CMG balance. 

Once you have earned $600 a W-9form is required, you will be prompted “awaiting documents” when claiming prize. Please submit your completed W9 form, as well as your CMG Username, to W9@checkmategaming.com. For help with filling out your W9 form please visit our live support.

Wagers

Wagers are simply ladder matches where the team that posts the match decides how much CMG money per member they want to wager. The accepting team agrees to the post amount to be wagered, each member of the winning team will earned the posted amount.

Yes, outside of the restricted areas listed in our Terms & Conditions, a wager match is completely legal and is not considered online gambling. This is because a players skill, strategy, and technique are the only factors that determine the winner. Please note skilled gaming is illegal in Arizona, Maryland, Connecticut and Quebec.

Click on the “Wager” tab in the top left menu, go to the Match Finder, and see the available wager matches. Accepting a wager match is the same as all other matches except wagers will denote the amount. Posting a wager match is the same process as ladders you’ll just need to select the “Wager” option as one of your choices.  

If you are a non-Elite Member, then there is a 10% fee for any Cash-Out match that you win. ELITE members do not get charged a fee.

To enable wagers open the drop-down user menu (top right corner) and click on “Wager Activate”. Once activated you are free to join and play in the wager match of your choice. If you disable wager matches, you will not be able to post or accept, if you are on a team they will also not be able to schedule a match with your user. This helps members from being entered in matches they do not wish to play. 

Wager disputes are treated just like every other dispute, which requires players to upload and enter proof of the disputed claim. Players with Elite Membership are given priority over normal members and a decision can take up to 24 hours depending on the matter of the match related issue.

*NOTE: Disputing a wager match without legitimate proof can result in strict penalties and the risk of getting permanently banned. 

Within the Ladders page, select the match you want to join, go to “Match Finer”, and click “Post Match”. When filling out the match options proceed as normal and just where it says “Wager” simply enter the amount you want to play for. 

If one team refuses to report results, the winning team will receive the wins shortly after they have reported their match. If one team reports and the other team accepts, the funds will be added to your CMG cash balance instantly.

When you are given a win for a wager match, the winning amount will automatically go in your CMG bank balance. If you want to withdraw that money, simply go to your bank and select the withdraw option.

No. Players cannot pay for team members wager entry. 

Ticket Center + Support

Submitting a ticket essentially means that you’ve encountered an issue and/or problematic matter which needs to be addressed/solved. Tickets can be about game play issues, suspected cheating, suspicious account activity, support questions, disputes, etc.

You can submit a ticket via “Tickets” in the drop-down menu, then press “create a new ticket”. Explain your side of the story, and submit valid proof. If you are interested in escalating a ticket, you will need to go into the ticket you choose to escalate upon being responded to by a staff member, and click "escalate" by the Ticket ID.

Live Support is located in the bottom right hand corner of all pages.

Live Support is offered 24/7 to handle all live supported wager matches and tournament matches.

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